Shipping
Shipping to the United Kingdom
* Parcels over 2kg must be shipped with a courier service. Courier shipping costs cover one box up to 6kg, and there is a repeat charge per 6kg.
PRODUCT WEIGHTS USED FOR SHIPPING
By combining these values, you can calculate the shipping rates for any combination of products in our catalogue.
| Apparel | Weight (g) |
|---|---|
| Aprons | 100 |
| Beanies | 100 |
| Caps | 200 |
| Hoodies | 200 |
| Sweatshirts | 200 |
| Leggings / Shorts | 100 |
| Socks | 90 |
| Tea Towels | 100 |
| T-shirts | 100 |
| Accessories & Homewares | Weight (g) |
|---|---|
| Bamboo Art Prints | 90 |
| Beach Towels | 200 |
| Coasters | 100 |
| Face Coverings | 90 |
| Framed Art Prints | 500 |
| Mugs & Bottles | 150 |
| Posters (Matte & Lustre Prints) | 200 |
| Throw Cushions | 200 |
| Tote Bags | 100 |
DELIVERIES TO THE UK MAINLAND ONLY
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £5 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does guarantee that you will receive the item the following working day after it has been dispatched.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such, they should not be taken as a guarantee of delivery.
All missing parcels must be reported to our customer support team within 60 days of shipment to be eligible for a refund or replacement.
If a shipping address is inaccurate or incomplete, the order will not be eligible for a refund or replacement.
If an order is reported as missing after 60 days of shipment, the tracking will no longer be available to investigate with the courier, and the order will not be eligible for refund or replacement.
All orders are shipped in 100% plastic-free packaging. It’s white-label too, so the eco-friendly vibes translate through your brand to your customer.
The packaging used for an order varies depending on the products being shipped, but the information below will give an idea of the packaging you can expect an order to ship in.
Paper shipping bags
Most orders up to a certain size will ship in either a small, medium or large paper mailers. These mailers are bespoke, manufactured specifically for use for all orders.
Clothing items such as t-shirts and hoodies are folded neatly into these bags; to save on packing materials and reduce waste we do not pack items into individual bags before they are shipped in these mailers.
Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC certification. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option. The weather-proof parcel protects its contents during transit.
Shipping Boxes
Cardboard boxes are used for orders too bulky for our large paper mailers. They work in just the same way though; clothing items are folded neatly into them, and any products requiring special packaging (such as mugs) which are shipping with clothing items are packed in their own packaging first before shipping in a box.
ROYAL MAIL TRACK DELIVERY